All Mobile phones and Tablets purchased from Cell City are covered by Factory warranty (See Warranty Page).
Should you purchase and receive any product from Cell City and within the first 7 days from receipt of the goods it is found to be faulty please report it immediately via sales@cellcity.co.bw. Or log into the website and fill in the form on the Contact Us page.
When you send the email state the following clearly:
- Invoice Number and also the type of device that is faulty
- What is wrong with the device?
- A contact telephone number and or email address where we can get hold of you.
A consultant will contact you and guide you through the next steps.
This process will be processed under the Out of Box Failure guideline. This means that if the device that we delivered to you is reported within 7 days of purchase and is found to be faulty by one of our certified technicians, we will replace the device. Replacements are done on a one for one basis, so we replace with the exact same device.
Should it not be possible to replace the device with the exact same device and or colour we reserve the right to do the replacement on a similar device ensuring that we match or exceed the original purchase price value.
If faulty devices are reported after the 7 day period from the Invoice the reporting process is the same. We will then contact you and advise as where to drop off or where we can collect the faulty device.
We will then submit the device to one of our repair centers to be repaired under Warranty, should the device still be within the warranty period.
Alternative ways of reporting a faulty Phone or Tablet purchased online from Cell City.
- Take the faulty device to any Cell City Store in Botswana to attended.
- Take the faulty device to the Cell City Repair Centre on Old Lobatse Road in Gaborone (316 4004 / 77 718 450)
